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Customer Care

CONTACT

Please email us at info@halleh.com for any customer service or e-store related questions.

ORDER FULFILLMENT

In stock item orders will be fulfilled within 1-3 business days. Most items are made to order and will ship in 2-4 weeks. If you need your item by a specific date, please email us or indicate your request in the "Notes" section while checking out and we will do our best to accommodate your request.  

SHIPPING

Complimentary Ground shipping

We offer complimentary Ground Shipping for all domestic orders indicated as such. There will be a signature required for delivery.

Two-Day Shipping

All domestic 2 day orders are shipped and insured via FedEx and require a signature. A fee will be assessed based on your shipping address.

INTERNATIONAL ORDERS

International orders will ship via UPS or Fedex with the customer responsible for incurring any customs/duties fees. This cost is determined by each country’s customs.

If you are shipping to a destination outside the United States, you are responsible for ensuring the item can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

RETURNS & EXCHANGES

All made-to-order items are final sale. We accept returns for store credit or an exchange only for items that are in stock. These items need to be returned in unworn condition within 5 days of receipt. Customers have 48 hours from receiving their order to report missing or damaged items. All shipping charges are non-refundable. 

SALES TAX

Sales tax is applicable on all orders shipped within the state of TEXAS. If you are located outside the state of TEXAS you are not liable for sales tax.

REPAIR POLICY

We will repair any jewelry purchased through www.halleh.com. All repairs are complimentary within 3 months of purchase. After this allotted grace period for repairs, a fee will be assessed.

Kindly email info@halleh.com if you would like to request a repair for an item purchased directly through us. 

Items purchased through other retailers must be returned for repair to the store where the item was purchased.

CARE INSTRUCTIONS

HALLEH takes great care to create beautiful and lasting jewelry. With proper care, your item will last a lifetime.

It is best to put your jewelry on last when getting dressed. Always remove your jewelry when applying perfume or lotion. A gold polishing cloth is an effective way to remove small scratches and restore a high luster.

Store jewelry separately so that pieces do not tangle or scratch against each other. We recommend that you store your necklaces with the clasp sticking out of the pouch to prevent them from tangling.

Many of our rings are stackable. Rings that stack against each other will scratch over time. We recommend always stacking your rings on the same side so that the side facing out remains unscratched. 

PRODUCT IMAGES

Our images are not to scale, kindly refer to the on body image if available or email us at info@halleh.com for size details.

RING SIZES

All of our rings are standard US sizes. If you require a half or quarter size or a size that is not listed, please indicate this in the "Notes" section at checkout.